Player’s KYC verification is delayed

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To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others. Online casino isn’t just thousands of games – it’s a team that’s always there for you. Ask a question, and by the time the reels finish spinning, you’ll already have your answer. We only contact players through this official complaint thread or via @casino.guru email addresses.

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When a bird collects a symbol from one train-marked side of the grid and can’t reach the opposite side, a train appears. The bird boards, receives 1–۳ random feature symbols, and disembarks on the other side to keep collecting. Chicken Road stands out for its depth of choice and clear risk-reward balance, especially with the ability to select difficulty. The comparison to Mission Uncrossable is fair — but this version’s theme, smoother gameplay, and higher RTP make it a better pick in our view.

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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from Greece reported that his account at Hashlucky was closed without reason after he reached a high VIP level, despite having made multiple verified withdrawals. He sought compensation for the money he spent to achieve his VIP status.

Player’s account has been closed without explanation.

It is authorized to provide online gaming services in the Netherlands thanks to its license in the Autonomous Island of Anjouan, the Union of Comoros. Note that, for withdrawal requests of high amounts, you might be obliged to pass a KYC check first, especially when withdrawing via a traditional payment method instead of crypto. Slot machines constitute the largest section of the platform’s playing lobby. There are popular and new releases from over 70 providers. Some of the most popular slot titles at the moment are Ze Zeus by Hacksaw Gaming, Big Bass Boxing Bonus Round by Pragmatic Play, and Bonanza Billion by BGaming, to name a few.

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at SpinMills Casino. On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

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• The complaint was later reopened at the request of the casino.
• Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them.
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The platform offers an extensive range of bonuses to Dutch players, striving to diversify their gameplay and provide regular perks and boosts for their casino activity. Starting from the generous welcome package of up to 400% on the first deposits, the website sets the tone for a lucrative and enjoyable gameplay. The list below contains descriptions of all the relevant bonuses available to Dutch players at the moment. All bonuses, personal account functions, deposits, and withdrawals, as well as customer support, are available directly from a mobile device.

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Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. The range of banking options for withdrawals from the platform is limited compared to the deposits. On the bright side, the commission for withdrawals sits at 0% for all payment types. In a Bet Package at SpinMills, participants can get a 20% up to €۱,۰۰۰ and 70 Free Spins for a minimum deposit of at least €۵۰. Bet Packages are updated regularly, with a new selection of rewards in each.

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Thats was 36 hours ago, and after a dozen times of logging in and out i still get the same error saying they were not able to verify my account and that I should contact support. When I contact support they say to email the kyc team, when I email them they do not respond. I want to withdraw my funds but I have not been able to speak to anyone that can help. All that needs to be done is my date of birth to be corrected on my account and no one seems to be able to do this, nor has any idea who would be able to. I have submitted all the requested documents including, bank statement for address verification, drivers licence and a likeness check.

• The cashback amount is wager-free, as a certain amount received as cashback is added to your actual account every day.
• To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process.
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However, due to a lack of response from the player, the investigation could not proceed, leading to the rejection of the complaint. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SpinMills Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. SpinMills Casino has estimated annual revenues higher than $1,000,000. This makes it one of smaller online casinos according to our classification. Responsible gaming tools are also available for users who struggle with controlling their gaming behavior.

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Any registered visitor can achieve VIP player status. You’ll earn experience points for real money deposits and bets. Your current VIP level (from 1 to 30) and available privileges depend on the number of experience points accumulated.

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• The player from Greece reported that his account at Hashlucky was closed without reason after he reached a high VIP level, despite having made multiple verified withdrawals.
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